Shipping, Returns, and Cancellations
Albertine Press processes most online orders within 1-2 business days for in-stock items. Orders that contain customized items (such as our monogram stationery) may require up to a week to process. Occasionally items may be oversold or on backorder, in which case we will contact you to make any changes necessary to process your order.
Orders are shipped via USPS, per costs and options available at the time of your checkout. Albertine Press cannot be held responsible for orders lost during shipping, though we will work to process refunds and/or replacements whenever possible.
In Store Pickup
If you opted for order pick up, you will receive an email when your order is available for pickup. Once you’ve received an email notification, you may pick up your order at our Inman Square, Cambridge storefront during regular open hours or dedicated pickup hours as indicated in your notification. Hours are subject to change; please visit our website to confirm hours before pickup.
When you arrive please give the name you place the order under to our retail staff who will retrieve your order. If you prefer not to enter the store, ring the bell and your order will be brought out to you.
Albertine Press currently only ships orders within the United States. If you are in need of international shipments please contact us directly at firstname.lastname@example.org and we will try to accommodate your request.
Goods purchased from Albertine Press are eligible for return or exchange within one week of delivery with original receipt. All items must be returned unused and in original condition and packaging. We reserve the right to refuse any return not arriving in original, unused, and sellable condition.
Shipping fees are non-refundable. Return shipping fees are the sole responsibility of the customer and Albertine Press will not accept responsibility for any returns lost in transit without proof of delivery. Returns may also be made in person at our Inman Square storefront.
If an order is received damaged or incorrect, please contact within one week of delivery for replacement or refund. All food items, calendars and seasonal items, sale items, gift cards, custom work, and special orders are considered final purchase and ineligible for returns.
Workshop Cancellation policy
If you are unable to attend a workshop, you may notify us at least 48 hours prior to the event for credit towards a future workshop. We are unable to accommodate last minute cancellations - if you’re unable to make it, consider sending a friend!
In the event a class is cancelled or rescheduled due to inclement weather, instructor availability, or low enrollment, you will receive the option to take a rescheduled class or receive a full refund.